Useful Informations

HOSPITAL ADMISSION STANDARDS

Outpatient Services

It is possible to book outpatient services in the SSN convention, in the free profession or through insurance and health funds.

Reservation channels:
Tel. 0522 328611 during the booking hours
E-mail: prenotazioni@villaverde.it
online reservations (for paid outpatient services only).

Upon admission you must have with you:

NHS registration card

Request for admission by primary care physician (for admissions covered by NHS)

Insurance authorization

 

Surgery Admission

Admission for surgery is based on the diagnosis of Villa Verde medical staff. The operator handling the diagnosis is responsible for providing the preoperative booking for surgery, which is dependent on the availability of hospital beds. The names on the waiting lists are called up in chronological order, however, severity and urgency of the pathology is obviously taken into account in the booking process.

The interested party may ask about reservations and waiting time for a specifically selected surgeon. Anyone may inspect the records of bookings upon request to the Administration department. The person in charge of the preoperative diagnosis will communicate to patient by telephone the day set for admission and will provide all the necessary instructions on how to perform preoperative examinations and diagnosis.

A programmed admission for medical pathologies can be arranged upon request by the primary care physician by telephone to the appropriate specialist responsible for that area.

Upon admission you must have with you:

Identity document

Tax code number

NHS registration card

Request for admission by primary care physician (for admissions covered by NHS)

Indication for surgery by the appropriate specialist

You should bring all your medical records of any previous hospitalizations and any recent diagnostic documentation.

It is important to communicate all and any information about your state of health and any current therapies.

ADDITIONAL COMFORT

For a fee, you can ask a single room with a hospital bed for a companion. Information and prices are available at the Admission Secretary.

Admission categories

An ordinary programmed admission to the hospital is classified as a several-day hospitalization and is used in cases of…

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General information

Each room features a wardrobe and a bedside table to store personal items. You must bring your own underwear, night …

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Request for a copy of medical records

A copy of medical records may be requested directly only by patients or their guardian (parent of a minor, guardian, trustee, heir)..

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Admission Categories

Ordinary admission

An ordinary programmed admission to the hospital is classified as a several-day hospitalization and is used in cases of diseases/pathologies that require predictable or non-urgent treatments, and in cases where specific examinations that cannot be performed in private practice are needed.

Admission to Surgery Day Hospital

An organizational model that allows for surgical services (operations) with one-day admission.
The staff physician or unit director shall provide, prior to admission, special instructions which must be followed.
The presence of a travel companion for the trip back home is required.
Upon discharge essential information for home therapy shall be provided: if needed the discharged patient can directly telephone the medical staff.

Day Hospital Service (D.S.A.)

An organizational model for complex and integrated outpatient hospital care. It is a way that allows those patients with complex diseases/pathologies to undergo several examinations without being hospitalized in day surgery or in ordinary programmed admission.

Hospital Admission Modality

    • Covered by National Health Service (NHS)
    • Private Hospital Insurance
    • Private payment

Hospital admission through private payment can be made upon patient’s requests, for whatever medical and surgical procedures performed in the hospital. Information on how to access services and costs can be obtained from the Admission Secretary.

General Information

What to bring

Each room features a wardrobe and a bedside table to store personal items.
You must bring your own underwear, night gowns/pyjamas, towels, slippers and personal hygiene items.
We suggest you do not bring valuables with you and bring only the necessary amount of money. The hospital assumes no responsibility for the loss of personal items and valuables. If necessary, you can request storing personal items for safekeeping in the admissions office (the service is free).
In the clinic there is a public telephone.
A personal television shall be permitted only if agreed upon with the other patients sharing the room.

Conduct Rules

During the times set for doctors’ rounds you must remain in your room. At other times of the day you are allowed to leave the ward, though you must remain on the hospital grounds and alert staff of any such movement. It is strictly forbidden to smoke inside the hospital. This is not only to comply the precise provisions of the law, but also to meet the healthcare needs of the other patients. In some areas of the hospital the use of mobile phones is prohibited in order to avoid interference with medical equipment.

Catering Service

Breakfast is served at 7:30 am, lunch at 11:30 and dinner at 6:00 pm.
For lunch and dinner you can choose from the menu of the day, some standard dishes are always available as an alternative.
The ward staff will pass in each room to take your order. The head nurse or someone from the nursing staff will communicate the need for any special diets or fasting.
It is advisable to seek the opinion of your doctor before bringing food and beverages from outside the hospital.

Visiting Hours

Patients may receive visitors every day from 7:00 am to 9:00 pm, except at meal times and during doctors’ rounds. In order to allow all patients to have the necessary tranquillity and personnel to perform their activities, it is recommended that everyone cooperates and respects the needs of others. Therefore patients are asked not to receive more than one visitor at a time and not to stand in the corridors.
There are lounges and waiting areas available to patients and visitors in each ward. Any permission to visitors to stay with patients outside visiting hours shall be issued by the Head Nurse or Medical doctor on duty.

Informations

For any need you can contact the nurses’ station 24 hours a day.
The staff is not authorized to give any information over the telephone about the health status of a hospitalized patient.

Hospital Discharge

At the time of discharge, the patient is given a letter addressed to the primary care doctor concerning the patient’s medical condition and outcome of provided healthcare and treatment.

Copies of medical records may be requested at the Front Office.

Request Copies of medical records

A copy of medical records may be requested directly only by patients or their guardian (parent of a minor, guardian, trustee, heir) with proper documentation of appointment.

They can be requested at the time of discharge c/o the Secretary of the department or at the payment office or subsequently requested by written signed demand sent by post, fax or email with an attached copy of a valid identity document.

The request must be accompanied by payment (bank transfer or postal order).

The cost of a copy is € 22.00 if collected directly at the hospital and € 26.00 if mailed.

The delivery period is 30 days from the date of request, if concurrent to discharge, delivery period shall be 30 days from the date of completion of medical record.

Medical records can be collected by the applicant or by a person expressly delegated (this person must be indicated at the time of request) from Monday to Friday 7:45 am to 6:30 pm, Saturday 7:45 am to 12:00

For any information please mail to: cartelle.cliniche@villaverde.it